Last Updated: October 2025
At CAPASS COMPUTERS PRIVATE LIMITED, we strive to provide seamless and reliable broadband internet services across Kanpur Nagar, Uttar Pradesh. We understand that sometimes customers may need to cancel or request a refund. This policy outlines the terms and conditions for cancellations and refunds for all our broadband services.
By subscribing to our services, you agree to this Cancellation & Refund Policy.
1. Cancellation of Service
Customers may request service cancellation under the following conditions:
- Prior to Service Activation:
If you cancel your broadband subscription before the service is activated, you are eligible for a full refund of the amount paid, excluding any non-refundable registration or installation charges. - After Service Activation:
If you cancel after the service has been activated, refunds will be pro-rated or not applicable depending on the usage period:- Any used billing period is non-refundable.
- Prepaid subscription fees for upcoming periods may be refunded only in exceptional cases at the discretion of CAPASS COMPUTERS PRIVATE LIMITED.
- Hardware or Device Purchase:
Devices provided for service activation (routers, modems, or other networking equipment) are non-refundable once installed unless defective. Damaged or missing devices may incur replacement charges.
2. Refund Eligibility
Refunds are considered in the following cases:
- Non-Activation of Service:
- If we fail to activate the service within the promised timeline due to technical or feasibility issues.
- Full refund of the subscription amount (excluding installation or device fees).
- Technical Infeasibility:
- If the service cannot be delivered at the customer location due to network constraints, infrastructure, or regulatory restrictions.
- Payment Errors:
- In cases where payments are duplicated or charged incorrectly, refunds will be processed promptly.
3. Refund Process
- Refund requests must be submitted via email to info@capasscomputers.net within 7 days of payment or service activation.
- Our support team will review the request and notify you of the refund eligibility.
- Approved refunds will be processed to the original payment method within 7–14 business days.
- Refund processing time may vary depending on the bank or payment gateway.
4. Non-Refundable Cases
The following are strictly non-refundable:
- Subscription fees for partially or fully consumed billing periods.
- Charges for installation, activation, or service relocation.
- Hardware/devices once installed (except defective items).
- Any penalties or late fees incurred due to violation of our Terms of Service.
5. Service Suspension & Refunds
- If a service is suspended due to non-payment or violation of Terms of Service, it will not be eligible for a refund.
- Customers may reactivate the service by clearing dues, but prior payments for suspension periods will not be refunded.
6. How to Request a Cancellation or Refund
To request cancellation or a refund, follow these steps:
- Send an email to info@capasscomputers.net with:
- Full name
- Registered account details or customer ID
- Reason for cancellation/refund
- Our team will acknowledge your request within 24–48 hours.
- Approved refunds will be credited back to the original payment method.
For any disputes or questions about your refund, you may also contact our support team at:
📞 +91-8573885590
7. Contact Information
CAPASS COMPUTERS PRIVATE LIMITED
📍 Address: 9/2 PATEL MARKET, JARAULI-1, BARRA, KANPUR NAGAR, Kanpur Nagar, Uttar Pradesh, 208027
📞 Phone: +91-8573885590
📧 Email: info@capasscomputers.net
🌐 Website: www.capasscomputers.net
⚡ Our Commitment
At CAPASS COMPUTERS PRIVATE LIMITED, we are committed to fair and transparent billing. This Cancellation & Refund Policy ensures that our broadband customers can manage subscriptions with clarity and confidence.