FAQ
Fast Connected
At CAPASS COMPUTERS PRIVATE LIMITED, we believe in making your internet experience simple, fast, and stress-free.
Free Installations
Here are some of the most common questions our customers ask about our broadband services, installation process, and support.
How long does it take to get a new broadband connection from CAPASS?
We provide same-day or next-day installation depending on your location and network availability. Once your payment and verification are completed, our technician team will contact you to schedule a convenient installation time. Our goal is to keep you “Fast Connected” without delays.
Is installation really free?
✅ Yes, installation is absolutely free! We offer free installation for all new broadband connections under our active promotional plans. However, certain areas or custom installations (like additional cabling or special setups) may have minimal extra charges, which will be clearly communicated in advance.
What documents are required for a new broadband connection?
To ensure a secure and verified connection, you’ll need to provide: A valid photo ID proof (Aadhaar Card, PAN Card, or Driving License) A recent address proof (Electricity Bill, Rent Agreement, or similar) Passport-size photo (optional for online registration) Once documents are verified, your connection will be activated quickly.
What should I do if my internet is not working properly?
If you’re facing connectivity issues, follow these quick steps before contacting support: Restart your router or modem. Check if all cables are properly connected. Ensure your subscription is active. If the issue persists, contact our 24x7 customer support at +91-8573885590 or email info@capasscomputers.net — our technical team will resolve your issue as quickly as possible.
Can I upgrade or change my broadband plan anytime?
Absolutely! You can upgrade, downgrade, or renew your plan anytime based on your usage needs. Just contact our customer support or visit our website www.capasscomputers.net to explore available plans. The new plan will be activated immediately after your request and payment confirmation.