1. Overview
At CAPASS COMPUTERS PRIVATE LIMITED, we are committed to delivering your broadband devices, routers, accessories, and related products safely and on time. This Shipping Policy outlines the terms and procedures related to the shipping and delivery of products ordered from our website or through authorized representatives.
2. Shipping Locations
We currently provide shipping services within India, primarily focusing on Kanpur and nearby regions of Uttar Pradesh.
For broadband installation and related on-site services, our coverage area includes Kanpur Nagar, Barra, Jarauli, and other accessible localities.
3. Processing Time
- All orders are processed within 1–2 business days after confirmation of payment.
- Product will be delivered with in 7 days
- Orders placed on weekends or public holidays will be processed on the next working day.
- For broadband installation services, our support team will contact you to schedule an installation date and time.
4. Shipping Time & Delivery
- Local deliveries (within Kanpur): 1–3 business days
- Other cities in Uttar Pradesh: 3–7 business days
- National shipping (other states): 5–10 business days
Please note that delivery times may vary depending on your location, courier partner, and local conditions.
5. Shipping Charges
- Free shipping is available on selected products and broadband service installations within Kanpur city limits.
- Standard shipping charges apply for orders outside Kanpur, based on weight, distance, and delivery mode.
- Shipping charges (if any) will be clearly displayed during checkout before you complete your order.
6. Order Tracking
Once your order has been shipped, you will receive an email or SMS containing the tracking ID and courier details.
You can track your shipment status directly on our website or through the courier partner’s tracking page.
7. Damaged or Lost Packages
In case of any damage, loss, or delay during transit, please contact our support team within 48 hours of delivery or expected delivery time.
We will assist in resolving the issue or arranging a replacement, as per our Return & Refund Policy.
8. Installation & On-Site Services
For broadband internet connections or hardware installations:
- Our technical team will schedule an appointment after order confirmation.
- Installation charges (if applicable) will be communicated in advance.
- Customer cooperation is required to ensure successful setup and testing of the service.
9. Contact Us
For any shipping-related queries or support, reach us at:
📞 +91-8573885590
📧 info@capasscomputers.net
🌐 www.capasscomputers.net